Contact Us

Sales Enquiries
1300 025 433

Claims Enquiries
1300 513 483
claims@koganlifeinsurance.com.au

Service Enquiries
1300 513 484

service@koganlifeinsurance.com.au

Feedback & Complaints

Provide feedback or learn more about our complaints process.

Support for Vulnerable Customers

We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.

If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 1300 025 433.

If you need additional assistance

• For hearing or speech difficulties, consider the National Relay Service (NRS):
  • Voice Relay number: 1300 555 727
  • TTY number: 133 677
  • SMS relay number: 0423 677 767
• If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
• If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.